You may be banned, or your internet may be out. Review the reasons below before assuming it's one or the other — a lot of "bans" turn out to be a dead connection, and a lot of connection issues turn out to actually be a ban.

Try loading a level list or logging in from a different network — mobile data instead of Wi-Fi, or a friend's connection.

• Fails everywhere, on every network → it's a ban.
• Works fine elsewhere → it was your internet, not the server.
• Other players are online right now and loading fine → also points to a ban, not an outage.

Most bans come down to one of these:

• Hacked stars, coins, or completions — including speedhacks, noclip, or auto-hitbox tools
• Uploading stolen or reuploaded levels without credit
• Abusive, harassing, or hateful messages in chat or comments
• Alt accounts made to get around an existing ban
• Spamming uploads, comments, or friend requests
• Exploiting bugs instead of reporting them

Full details: Server Rules

It depends on what triggered it. Minor first offenses are usually temporary and lift on their own. Hacking, stolen levels, or repeat offenses after a warning are treated as permanent unless an appeal changes that. Staff reviews the account history before deciding, so identical-looking cases can get different outcomes.

Bans sometimes key off IP or device rather than just the account, which occasionally catches someone who shares a network or device with a banned player. If that's you, don't create a new account to get around it — appeal instead. Working around a ban is its own bannable offense and makes an appeal much harder to grant.

Same household Wi-Fi, same school network, or the same public IP can flag multiple accounts together if one of them tripped a rule. It's not always a coincidence, but it's also not always deliberate — explain the situation in your appeal and staff will look at each account separately.

Yes. Send one appeal, be specific and honest about what happened, and wait for a reply before following up — spamming the appeal channel doesn't speed things up.

Appeals get reviewed in order, so give it a few days before checking back. If it's been longer than that, a single polite follow-up in the Discord's support channel is fine — just don't open a second appeal for the same ban.

Join the Discord and post in the support channel — that's the fastest way to get a real answer.